New Mask Requirement

Beginning September 1, 2020, both guests and hotel staff will be required to wear a facial covering or mask in all indoor public areas at the Oak Bay Beach Hotel.

The safety and well-being of the hotel’s guests, residents and employees has been, and continues to be, their top priority. On June 1, 2020, the Oak Bay Beach Hotel welcomed back their first guests to their Manor by the Sea with new “Our Best” Cleanliness and Safety Guidelines in place to protect guests and staff from the potential transmission of COVID-19. This included all hotel staff wearing face masks, leaving guest rooms vacant for a minimum of 24 hours in between stays, enhanced and rigorous sanitization processes, and more.

The decision to implement this new policy, although difficult, comes with confidence in the steps the hotel and staff are taking to ensure their guests are cared for.

“Offering Our Best service is at the very heart of what we do and who we are,” says Madone Pelan, General Manager at The Oak Bay Beach Hotel. “As we continue to watch, learn and adapt to the ever changing COVID-19 landscape, we also continue to adjust our protocols to ensure we are exceeding all recommendations for the safety of our staff and guests. We believe it is now time to implement this additional safety measure.”

The hotel will require masks to be worn in all indoor public areas including the Front Desk Reception entrance, Conservatory and Colonnade, as well as in all hotel restaurants. Guests visiting restaurants are asked to wear a mask until they are seated at their dining table, where they can remove their mask to dine. Children under two and guests with a valid medical reason for not wearing a mask are exempt. 

Mask requirements will begin September 1, 2020, with a grace period of two weeks as hotel guests adjust to the new policy. Guests are asked to use their own masks, however the hotel will offer disposable masks to all guests who do not have one, with the option to purchase reusable masks from the front desk.

To learn more about our safety policies and procedures, please click here.