Madone Pelan | General Manager Madone brings more than 25 years of experience in the hospitality industry and five years as the Director of Sales and Marketing for The Oak Bay Beach Hotel. During her tenure, Madone has overseen the property’s multifaceted sales and marketing efforts, which have contributed to The Oak Bay Beach Hotel earning a place among the top-performing hotels in Canada. She was recently awarded Top 20 under 40 for Vancouver Island. Thanks in large part to Madone’s keen insights and forward-thinking strategy, the property is beloved by locals and visitors alike, who flock to its luxurious accommodations, exquisite restaurants and ocean-wrapped Boathouse Spa.
Phil Trott | Assistant General Manager For more than 23 years, Phil has been associated with some of the most elite hospitality companies in North America. His management experiences range from lavish 5-star resorts and luxurious city properties, to the largest single-site helicopter skiing resort in the world. Following Hotel and Restaurant Management studies in the early 90’s, Phil began his career journey and aspired to various appointments, as Department Head, Division Head, Director of Operations, and his current position as Assistant General Manager of The Oak Bay Beach Hotel.
Kreg Graham | Executive Chef Chef Kreg Graham, now with 19 years of experience in international 5-star kitchens, joined The Oak Bay Beach Hotel in October of 2015 as Executive Chef, applying a strong expertise in fine cuisine and culinary management. When asked about his philosophy on food and cooking, Kreg will tell you that in order to create extraordinary cuisine, one must begin with the best ingredients available; and the measure of a chef is in sourcing exceptional ingredients and forming long lasting relationships with the artisans and purveyors, who grow, fish and raise or hunt those ingredients. Chef Graham holds this dearly, treating food with respect and accentuating the best qualities, pairing wisely, cooking simply and with elegance.
Dillon Carfoot | Chef Concierge Dillon brings a wealth of knowledge and experience to his role as Chef Concierge at the Oak Bay Beach Hotel with 20 years of luxury hotel experience including 14 years with Fairmont Hotels & Resorts. Most notably, Dillon is a member of the esteemed Les Clefs d’Or (The Golden Keys) which is the international professional designation for hotel concierges. Dillon has proudly held this distinction for more than a decade. In 2012, Dillon was elected to the British Columbia regional board of Les Clefs d’Or where he successfully held positions of Treasurer,Vice Director and then in 2015 as Director. In 2017 Dillon was elected to the executive board as National Secretary, and then in 2019 he was elected as the new National Vice President. While providing our guests with outstanding Concierge services and leading our Concierge, Valet and Bell Services team, Dillon’s focus is also on elevating our service levels throughout the front of house to truly reflect “Our Best”. E-mail Dillon at email@example.com or follow him on Twitter at @lcddillon.
Colin MacCrimmon, CPHR | Human Resources Manager Colin is a Chartered Professional in Human Resources with 12 years of experience in the hospitality industry. Originally from Ontario, Colin relocated to British Columbia after graduating from Bishop’s University. Through his career, he has worked with luxury resort properties across the province and internationally with cruise ships. Colin’s background encompasses both front-line and leadership experience in a variety of hotel departments. Ultimately, his passion for training, development, and team-building steered him toward his career in HR. He has been with the Oak Bay Beach Hotel since 2017.