Travel Alert: COVID-19 Update

Updated as of March 30, 2020 at 9:09 AM This page is updated regularly.

At The Oak Bay Beach Hotel, the safety and wellbeing of our guests and employees has been, and always will be, a top priority.

Please be aware that while we are still currently open, we are not accepting any new reservations from now until April 30, 2020. We will happily assist with reservations for stays from May 1, 2020 onwards. Please keep in mind that this date is flexible and may change dependent on the current situation.

We understand the growing health and safety concerns throughout our communities, and the additional stress you may be experiencing given the rapidly changing information throughout the world.

We want you to know that we are monitoring the coronavirus situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests. Whether you already have a vacation booked with us or you are considering visiting our hotel, please read on to learn how we are keeping our guests safe and continuing to deliver Our Best, Always.

As the global effects of COVID-19 continue to evolve and information is released, we are listening carefully to daily updates by Provincial Health Officer Dr. Bonnie Henry, the  Centers for Disease Control and Prevention (CDC), Public Health Agency of Canada (PHAC),  World Health Organization  (WHO), as well as our local health departments.

We remain calm and steady but want to ensure that we are pro-active as the situation changes. Please know that we have taken precautions to ensure that we are doing our part to prevent the further spread of this virus.

Confidence in our care and your safety
Providing safe and clean environments for our guests and colleagues is always a top priority for The Oak Bay Beach Hotel, and even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit our hotel, knowing you will experience the quality you expect from The Oak Bay Beach Hotel. These are some of the additional actions that we are implementing at this time and as the situation changes, we will adapt as required to protect our staff and guests.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

– Creation of a COVID-19 Task Force that meets daily;
– This page has been added to our website with daily updates in regards to the COVID-19; and
– We have hand sanitizer, tissues and wastebaskets available for all hotel guests

Front Desk, Reservations
Please be aware that while we are still currently open, we are not accepting any new reservations from now until April 30, 2020. We will happily assist with reservations for stays from May 1, 2020 onwards. Please keep in mind that this date is flexible and may change dependent on the current situation.

In addition, we are:
– Suspending Valet Service until further notice;
– Removing the self-serving water station in the Grand Lobby;
– Regularly sanitizing of the Front Desk, Public Areas, and Elevators;
– Disinfecting all Room Keys when returned, as well as all Keypads after each use;
– Adding signage in Elevators and throughout the hotel reminding guests and staff of how to protect themselves and prevent the spread of illness; and
– Including additional hand sanitization stations throughout the hotel.

We are asking all guests to:
– Please consider the well being of others and maintain a distance of about 2 metres (6 feet) from other guests;
– If you become ill and have recently visited us and any of our facilities, please let us know so appropriate measures can be taken; and
– If you do not feel well, we ask that you please delay your visit and encourage you to reschedule when you are feeling better.

We are asking all clients to reschedule their stay/ reservation/ appointment if:
– They are experiencing symptoms of Illness (fever, trouble breathing, coughing, sore throat, fatigue); or
– They are in contact with someone who has travelled to a high-risk area in the last 14 days; or
– They have travelled outside Canada in the past 14 days.

Boathouse Spa
Due to public health and safety concerns in relation to the potential transmission of COVID-19, we have decided to temporarily close The Boathouse Spa effective Tuesday, March 17, 2020. This closure will be temporary and is the best way to safeguard the health and well being of The Boathouse Spa guests, employees, and the community at large. The closure includes the Boathouse Spa, the steam room, the changing rooms and the fitness studio. 

Heated Seaside Mineral Pools
We have decided to temporarily close the Heated Seaside Mineral Pools effective March 22 at 9:00 PM to safeguard the health and well being of our guests and staff.

Housekeeping
Our standard practices include:
– A full deep-cleaning of each room after each guest; and
– Professionally laundered (sterilized) sheets, towels, etc.

In addition, we are:
– Adding additional procedures that implement new levels of cleaning for staff;
– Providing them with additional cleaning supplies, masks and gloves.

Food and Beverage, Kitchen
*Please be aware that we are continuously monitoring the advisories of the BC Health department in regards to our Food & Beverage offerings and procedures.

Please click here to discover our new Home Delivery Program.

Due to public health and safety concerns in relation to the potential transmission of COVID-19, we have decided to temporarily suspend dine-in operations for The Snug and The Dining Room, effective Wednesday, March 18 at 7:00 am. This closure will be temporary and is the best way to safeguard the health and well being of our guests, employees, and the community at large.

Our In Room Dining procedures are as follows:
– In-Room Dining is available from 7am to 7pm daily. Guests can find this menu on their TVs by selecting “Guide” and then scrolling to “Oak Bay Beach Hotel, In Room Dining”. Please dial “0” from your Room Phone to place your order;
– All in-room food will be served in take-away containers, all non-alcoholic drinks in to-go cups;
– In order to stay in-line with 2 meter social distancing, in-room orders are placed outside Guest Rooms and servers will simply ring the bell as notice of arrival;
– We will not be applying delivery charges to In-Room orders; and
– We have suspended In-Room amenities until further notice.

We are asking hotel and restaurant guests to:
– Please consider the well being of others and maintain a distance of about 2 metres (6 feet) from other guests;
– If you become ill and have recently visited us and any of our facilities, please let us know so appropriate measures can be taken; and
– If you do not feel well, we ask that you please delay your visit and encourage you to reschedule when you are feeling better.

The protocol for managing COVID-19 is, in many ways, a return to common sense:
– Wash your hands;
– Monitor your health;
– Do not take unnecessary risks; and
– Consider the well being of yourself and others as you limit exposure.

Our standards for hygiene and cleanliness remain exceedingly high and we will continue to address the sanitation and disinfection throughout Oak Bay Beach Hotel in its entirety. We take these measures very seriously and will continue to implement and promote health and safety procedures and preventative practices through awareness and training with our team and increasing our deep disinfecting cleaning. 

​For further information on preventing the transmission of COVID-19 please visit BC Centre for Disease Control. To learn more about COVID-19, symptoms, how it spreads, and prevention please visit HealthLink BC.  

Please know we are still here, we are open and we look forward to serving you. If you have any questions or concerns regarding existing reservation or future plans, we look forward to speaking with you at 1-800-668-7758 or 1-250-598-4556.

From our family to yours, please stay safe and remember to take a deep breath, inhale and exhale, and know that we are in this together, with brighter days ahead.

Our Best, Always.

Madone Pelan (General Manager) & The Entire Oak Bay Beach Hotel Team