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Frequently Asked Questions

Please review our most Frequently Asked Questions regarding your future visit to our boutique hotel.

Can I still check into the hotel if I am not vaccinated?
Proof of vaccination will not be required for hotel guests to check into the Oak Bay Beach Hotel (OBBH) and while in their guest room, however hotel guests 12 years of age and older will still be required to show proof of vaccination to visit FARO Handcrafted Pizza and Tasting Room, The Snug Pub, Boathouse Kitchen & Bar and Heated Seaside Mineral pools, and to attend any meetings or events with 50 or more attendees.

Are hotel staff required to be fully vaccinated?
At this time, BC Provincial Health is not requiring businesses to make vaccinations mandatory for staff and colleagues. OBBH will follow guidance provided by the BC PHO and BC Hotel Association, and should this change and staff be required to show proof of vaccination, we will follow the mandate accordingly. That said, OBBH is strongly urging staff to receive their vaccination, and has provided useful tools and resources to ensure all colleagues have the appropriate information to complete their vaccination as advised.

Where in the hotel will require proof of vaccination?
Hotel guests 12 years of age and older will still be required to show proof of vaccination to visit FARO Handcrafted Pizza and Tasting Room, The Snug Pub, Boathouse Kitchen & Bar and Heated Seaside Mineral pools, and to attend any meetings or events with 50 or more attendees.

Who will be checking my proof of vaccination?
The Oak Bay Beach Hotel will have designated staff members with access to the BC Vaccine Card Verifier App, which is a secure and confidential way for businesses to scan and confirm proof of vaccination. Please note, optional Proof of Vaccination can be provided at Check-In to the hotel, where Guests can receive an OBBH approved card which gives them ease of access throughout the Hotel’s various amenities.

How do I show my proof of vaccination?
(BC Residents):
Prior to your arrival, please ensure you have completed the online registration for your BC Vaccination Card. This can be done on the BC PHO proof of vaccination website. Visit here.
(Non-BC Residents): Travellers visiting BC from outside of the province will also be required to show proof of vaccination, and further information regarding how to show proof of vaccination for non-BC residents can be found on the BC PHO proof of vaccination website here.

How long will this vaccination policy be in place?
The BC Vaccination Card program will be in effect until January 31, 2022 and is subject to extension.

Who will have access to my personal health information?
The program put in place by the BC PHO utilizes a secure and confidential verification app, which is meant to scan and confirm proof of vaccination without having to share any personal health information. Should you have further questions, we recommend reviewing the BC Vaccine Card privacy information website here.

Will proof of vaccination be required to visit the pool/fitness centre?
At this time, guests staying at OBBH are required to show proof of vaccination to enjoy the pool or fitness centre facilities.

Will you be canceling my booking if I am unable to show proof of vaccination?
At this time, OBBH will not cancel any reservations unless otherwise instructed by the BC Provincial Health Officer.

Can I still make a reservation if I am unable to show proof of vaccination?
At this time, OBBH is still accepting all overnight hotel reservations and will not require proof of vaccination to check into the hotel or while in your guest room.

Are Guest Rooms deep cleaned between guests?
Every Guest Room is deep cleaned between each stay, exceeding all guidelines and recommendations.

I would like Stayover Service/Housekeeping for my room. How do I make this request?
We are currently providing daily Housekeeping Services. Should you prefer a contactless experience, we can provide you with fresh linens upon request, left at your door to limit staff entering occupied rooms.

Do you offer Luggage Assistance?
Upon arrival, you will be greeted by our Welcome Ambassador at the Hotel Entrance. They will provide you with hotel information as well as optional and contactless assistance with luggage.

Do you offer Valet Parking?
Valet Service has been temporarily suspended until further notice. Our Les Cles d’Or Concierge will be happy to assist you with organizing transportation for the duration of our stay. Click here to contact our Concierge.

What additional sanitization protocols have you added to the Mineral Pools?
Upon arrival, our Pool Ambassador will check each guest in and guide you to an assigned pool lounger. Every lounger has been sanitized before and after each use. Click here to learn more about your pool experience.