Frequently Asked Questions
Please review our most Frequently Asked Questions regarding your future visit to our Manor by the Sea.
How do you distinguish “essential travel” as opposed to “leisure travel”?
As an essential service, it is our responsibility as an accommodation provider to offer our Guests readily available information regarding their stay, which is updated daily. It is the responsibility of our Guests’ to determine what is essential travel for them, as each Guest is unique. As of November 19, 2020, British Columbians have been advised to minimize travel within the province and outside of the province because of the COVID-19 pandemic. In accordance with this order, we are currently accepting reservations for all hotel, spa and restaurant guests that live in the Greater Victoria region and for those on essential travel. It is requested that you do not travel to other regions unless it is essential.
What happens if I refuse to wear a mask when approached by a hotel employee?
Per the BC Provincial Health Order implemented on November 19, 2020 at midnight, masks are now required for everyone in all public indoor settings and workplaces. People who cannot put on or remove a mask on their own are exempt. A customer can be refused entry or service if they do not wear a mask. For more information, click here.
If I am exempt from wearing a mask, do I need to provide documentation or a reason?
No, we do not require documentation however we do request that you wear a face shield provided by the Hotel.
I forgot/lost my mask and need to go inside the hotel. What do I do?
Each guest-facing department has single use masks readily available for all Guests. Should you wish to have a reusable mask, they are available for purchase at the Front Desk.
Are Guest Rooms deep cleaned between guests?
Every Guest Room is deep cleaned between each stay, exceeding all guidelines and recommendations from the BCCDC. We also ensure that all Guest Rooms are left vacant for a minimum of 3 to 24 hours between bookings.
I would like Stayover Service/Housekeeping for my room. How do I make this request?
To reduce the risk to our Guests and Employees, Housekeeping will not be providing daily cleaning services or evening turndown during your stay. Instead, we will be providing fresh linens upon request, left at your door, to limit staff entering occupied rooms. Reservations staying 4 or more nights consecutively can schedule stayover service, however this must be booked in advance with the Front Desk. We kindly ask you to vacate the room for 4 hours so we can complete service safely.
Do you offer Luggage Assistance?
Upon arrival, you will be greeted by our Welcome Ambassador at the Hotel Entrance. They will provide you with hotel information as well as optional and contactless assistance with luggage.
Do you offer Valet Parking?
Valet Service has been temporarily suspended until further notice. Our Les Cles d’Or Concierge will be happy to assist you with organizing transportation for the duration of our stay. Click here to contact our Concierge.
What additional sanitization protocols have you added to the Mineral Pools?
Upon arrival, our Pool Ambassador will check each guest in and guide you to an assigned pool lounger. Every lounger has been sanitized before and after each use.